iDen2 Privacy Policy
Last updated on 2 Jan 2025
Welcome to iDen2 Inc ("we" or "us"). This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you use our website and related services.1. Information We Collect2. How We Use Your Information3. Sharing Your Information4. Cookies and Similar Technologies5. Your Choices6. Security7. Children's Privacy8. Changes to This Privacy Policy9. Contact Us
Effective Date: Jan 2, 2025
This privacy policy outlines how Iden2, Inc. collects, uses, protects, and shares personal information when you use our digital identity verification services. We recognize that your privacy is paramount and are committed to being transparent about our data practices.
Introduction and Company Commitment
At Iden2, Inc. ("Iden2," "we," "us," "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our digital identity verification services, mobile applications, websites, and related services (collectively, the "Services").
Our Core Privacy Commitments:
We will never sell, rent, or trade your Personal Information
We have built robust security and privacy safeguards into our technology from inception
We only transfer your Personal Information with your consent, to assist in verifying your identity, or as required by law.
We give you control over your data, allowing you to see who has access to your information..
You must be at least 16 years old to use our Services and may need to meet additional age requirements to use certain features.
Types of Information We Collect
We may collect and process the following categories of personal information, depending on how you choose to use our Services:
Information You Provide
When you use our Services, you may provide us with:
Account Information: Email address, phone number, and other contact details necessary to create and maintain your account
Identity Verification Information: Photos or videos of yourself ("Selfie") and images/scans of your government-issued identity documents (passport, driver's license, or other permitted identity documents)
Travel Information: Travel dates, booking details, and itinerary information if you choose to use travel-related services
Health Information: Vaccination records or other health information, if you decide to use health verification services
Other Information: Any additional information you choose to provide when contacting us with requests or inquiries
Information We Generate
When you use our Services, we may generate the following information:
Unique Identifiers: We create unique IDs associated with your account
Verification Results: If you ask us to verify your identity, we will:
Extract information from your identity documents (document type, document number, name, date of birth, sex, citizenship, issuing authority, expiration date)
Generate facial scans comparing the image in your Selfie with the portrait in your identity document, which may be considered biometric information under applicable privacy laws
Usage Records: We create records of your use of our Services, including identity verifications performed and data shared with partners at your request
Information We Collect Automatically
When you use our Services, we may automatically collect:
Device Information: IP address, device type, operating system, device language
Usage Information: How you interact with our Services, including features accessed and actions taken
How We Use Your Information
We do not sell, lease, trade, or otherwise profit from your personal information. We use your information only for the following purposes:
To Create and Manage Your Account
We use your email address and contact information to:
Create and maintain your account
Send important service information and updates
Provide customer support
To Enable Core Services
We use your personal information to:
Enable you to use our identity verification services
Allow you to upload a Selfie and identity documents
Maintain a record of your activities
Process your requests to delete information
To Verify Your Identity
When you request identity verification, we use your Selfie and identity documents to:
Verify the authenticity of your identity documents
Confirm that the documents belong to you through facial comparison
Create a verified digital identity that you can use across our services
To Share Information at Your Request
When you authorize us to share your verified identity with our partners, we will:
Only share information you explicitly approve
Clearly inform you what information will be shared and with whom
Allow you to review and revoke sharing permissions
Enable efficient and secure interactions with our partners' services
To Improve and Secure Our Services
We use information about how you use our Services to:
Enhance and improve our Services
Develop new features and functionality
Detect and prevent fraud, spam, and unauthorized activities
Troubleshoot technical issues
To Comply with Legal Obligations
We may use your information to:
Comply with applicable laws, regulations, and legal processes
Respond to lawful requests from public authorities
Protect our rights, privacy, safety, or property
When We Share Your Information
We share your personal information only in the following circumstances:
With Service Providers
We share information with service providers who help us to:
Verify your identity
Provide technical infrastructure and support
Analyze usage data to improve our Services
Provide customer support
Conduct audits and ensure compliance with applicable laws
Prohibited Practices
• AI Training: We prohibit the use of personally identifiable information for model training. Iden2 may incorporate usage data into models with your explicit consent.
• Advertising: Iden2 does not share data with ad networks, data brokers, or affiliate marketers.
• Political/Law Enforcement: We challenge non-public government requests for data unless we are legally compelled to do so.
With Partners at Your Request
If you choose to connect your verified identity with one of our partners:
We will share only the information you explicitly approve
You will need to review and approve each instance of sharing
We will clearly display what information will be shared, with whom, for what purpose, and for how long
You can review active sharing permissions and revoke access at any time
With Group Companies
We may share information with other companies in the Iden2 corporate family who help us provide, improve, and secure our Services.
For Business Transactions
We may share information in connection with a corporate transaction, such as a merger, acquisition, or sale of assets
For Legal Purposes
We may share information:
In response to lawful requests from public authorities
To protect against fraud, spam, abuse, or security threats
To enforce our terms and policies
To comply with applicable laws and regulations
Where Your Information is Stored and For How Long
Storage Location
We primarily store and process your personal information on servers in the European Union and data centers in the Asia-Pacific region to ensure optimal service to users across global markets.
Storage Duration
For most identity document information: Your Selfie, identity documents, and information extracted from these remain within our mobile application and are only accessible to you. We do not have ongoing access to this information except:
When you request identity verification, we and our service providers will access this information temporarily and delete it from our servers within 48 hours after completing verification
When you request sharing with partners, we provide temporary access to the partner as specified in your sharing approval
For account information, we retain your account details as long as your account is active or as necessary to provide you with our Services.
For transaction records: We maintain records of verifications performed and data shared for legal and compliance purposes as required by applicable laws
Data Deletion
You may delete your information at any time by:
Deleting specific information through our application
Deleting your account entirely
Contacting us to request the deletion of information we maintain
Data Security
The security of your personal information is a top priority for us. We implement robust security measures to protect your information:
Technical Safeguards
Encryption of personal information during transmission and at rest
Access controls limiting who can view your information
Security monitoring to detect and prevent unauthorized access
Regular security assessments and penetration testing
Use of certified authentication devices for capturing biometric information
Organizational Safeguards
Employee training on data protection and security
Non-disclosure agreements with employees and contractors
Background checks for personnel with access to sensitive information
Incident response procedures for promptly addressing security incidents
Regular audits of our security practices
Data Protection in the Asia-Pacific Region
For users in the Asia-Pacific region, we implement additional measures:
Compliance with regional data protection laws, including Singapore's Personal Data Protection Act and Australia's Privacy Act
Specialized data handling procedures for certain identity verification programs
Masking of identification numbers by default, with only the last four digits displayed
Enhanced security protocols for handling data under Singapore's MyInfo and Australia's myGov frameworks
Your Rights and How to Exercise Them
Depending on where you live and subject to applicable data protection laws, you may have the following rights:
Access and Transparency
Right to access: Request information about what personal data we hold about you
Right to transparency: View details of who has accessed your information through our Services, past and present
Control and Choice
Right to correction: Update or correct inaccurate information
Right to deletion: Request deletion of your personal information
Right to object: Object to the processing of your information
Right to restriction: Request that we temporarily or permanently stop processing certain information
Right to withdraw consent: Withdraw consent at any time for processing based on consent
Right to data portability: Request your data in a structured, commonly used format
How to Exercise Your Rights
You can exercise your rights by:
Using the self-service features in our application to view, edit, or delete information
Contacting our privacy team at privacy@iden2.com
We will respond to your request within 30 days, or as required by applicable law.
International Data Transfers
We may transfer your personal information to countries other than where you reside. When we transfer information outside your country, we implement appropriate safeguards:
For transfers to countries not recognized as providing adequate protection, we use Standard Contractual Clauses approved by the relevant authorities
We implement additional technical and organizational measures to ensure the security of cross-border transfers
We conduct assessments of the data protection laws in recipient countries
For users in the Asia-Pacific region, we comply with cross-border data transfer requirements under:
Singapore's Personal Data Protection Act
Australia's Privacy Act
Children's Data
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately at privacy@iden2.com. We will take steps to remove such information.
For family travel or group bookings where a parent or guardian may provide information about minors, we implement additional safeguards to protect the privacy of children.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
Posting the updated Privacy Policy on our website
Sending you an email notification
Displaying a notice in our application
How to Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Iden2, Inc. Email: privacy@iden2.com Postal Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA Privacy Officer: dpo@iden2.com
For users in the Asia-Pacific region, you can also contact our regional representatives:
Singapore: apac-privacy@iden2.com
Australia: au-privacy@iden2.com
Your Right to File a Complaint
You have the right to file a complaint with a data protection authority or regulator about our collection and use of your personal information. For users in the Asia-Pacific region, this includes filing complaints with:
Singapore: Personal Data Protection Commission
Australia: Office of the Australian Information Commissioner
© Iden2, Inc., 2025. All rights reserved.
1. Information We Collect
1.1 Personal Information
We may collect personal information, such as your name, email address, and other contact details when you voluntarily provide it to us, such as when you register for an account, subscribe to newsletters, or contact us through the website.1.2 Usage Information
We may collect information about your use of the website, including your IP address, browser type, device information, and pages visited. This information helps us analyze trends, administer the site, and improve user experience.
2. How We Use Your Information
We use the collected information for various purposes, including:
Providing and maintaining the website
Communicating with you about your account and our services
Sending newsletters, promotional materials, and other information you request
Analyzing website usage and improving our services
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share information with trusted third-party service providers who assist us in operating our website or conducting our business.
4. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling them may affect your ability to use certain features of the site.
5. Your Choices
You can manage your communication preferences by unsubscribing from newsletters or adjusting your account settings. You may also contact us to update or delete your personal information.
6. Security
We take reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Children's Privacy
Our website is not directed to individuals under the age of 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the website after such modifications will constitute your acknowledgment of the modified Privacy Policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at landio@support.com