Support

iDen2 Support

This page is for users of the iDen2 app (com.iden2.wallet), published by iDen2 Inc.

Last updated on 7 October 2026

01 · Frequently Asked Questions

Frequently Asked Questions

Find quick answers to the most common support questions

What is Self-Sovereign Identity (SSI)?+

Self-Sovereign Identity is a digital identity model that gives individuals complete control over their personal data and credentials. Unlike traditional identity systems where organizations control your information, SSI allows you to own, control, and share your identity information directly without relying on centralized authorities. You decide what information to share, with whom, and for how long

How does SSI differ from traditional identity systems?+

Traditional identity systems rely on centralized authorities (like governments or corporations) to verify and control your identity. With SSI, you control your own identity data using cryptographic keys and decentralized technologies. You can prove who you are without depending on a third party to vouch for you, and you can share only the specific information needed for each interaction

Is my data secure in a digital wallet?+

Yes, digital wallets use advanced cryptographic techniques to secure your data. Your credentials are encrypted and stored locally on your device, not on centralized servers. You hold the private keys that control access to your information. Many wallets also offer additional security features like biometric authentication, PIN protection, and secure backup options.

What types of credentials can I store in a digital wallet?+

Digital wallets can store various types of verifiable credentials including:

  • Educational diplomas and certificates
  • Professional licenses and certifications
  • Government-issued IDs and documents
  • Employment verification
  • Medical records and health certificates
  • Financial records and credit scores
  • Membership cards and loyalty programs
  • Age verification and other personal attributes
How do I prove my credentials are authentic?+

Digital credentials use cryptographic signatures and blockchain or other distributed ledger technologies to ensure authenticity. When you present a credential, the verifier can cryptographically check that it was issued by the claimed authority and hasn't been tampered with. This verification happens instantly without needing to contact the issuing organization.

Can I use my digital wallet across different platforms and services?+

Yes, most digital wallets are built using open standards like W3C Verifiable Credentials and DID (Decentralized Identifiers). This means your credentials should work across different platforms, services, and applications that support these standards, giving you true portability of your digital identity.

What happens if I lose my phone or device?+

Most digital wallets offer secure backup and recovery options. This typically involves creating an encrypted backup of your wallet (often using a recovery phrase or seed) that can be stored securely and used to restore your wallet on a new device. Some wallets also offer cloud backup options with end-to-end encryption.

How is my privacy protected?+

SSI systems are designed with privacy as a core principle. You can use techniques like:

  • Selective disclosure (sharing only the information required)
  • Zero-knowledge proofs (proving something without revealing the underlying data)
  • Pseudonymous interactions (using different identifiers for different contexts)
  • Minimal data sharing (providing only what's necessary for each transaction)
What standards do digital wallets follow?+

Most reputable digital wallets follow established standards such as:

  • W3C Verifiable Credentials
  • W3C Decentralized Identifiers (DIDs)
  • OpenID Connect for Self-Sovereign Identity
  • DIF (Decentralized Identity Foundation) specifications
  • ISO/IEC standards for digital identity
02 · Contact Support

Contact Support

For help with the iDen2 app, email support@iden2.com.

03 · Delete Your iDen2 Account

Delete Your iDen2 Account

Delete in the app

  1. Open the iDen2 app.
  2. Go to Settings.
  3. Select "Delete Account".
  4. Type DELETE to confirm, then tap "Delete My Account".

Delete without the app

If you no longer have the app installed, email support@iden2.com from the email address linked to your account, with the subject 'Delete my iDen2 account'. We confirm your identity and complete the deletion within 30 days of your request. We reply to confirm when the deletion is done.

04 · What Is Deleted

What Is Deleted

  • Your username and recovery keys.
  • All of your credentials.
  • Any active verifications, which are canceled.
  • Your account record and the personal data linked to it on our servers.

Deletion is permanent. A deleted account and its data cannot be recovered. You can create a new account at any time.

05 · What We Keep

What We Keep

We keep data after deletion only where the law requires it, for example records of a deletion request or data we must keep for legal, tax or fraud-prevention reasons. We keep that data only for the period the law requires, and then delete it. Credentials and keys stored on your device stay under your control. Uninstalling the app removes them from the device.

See our Privacy Policy for details.